SERVICE LEVELS

SilverGoldPlatinum
Support
Remote & Telephone
On site
Critical out of hours
Secure
Endpoint protection
Web filtering
Full vulnerability management & sw updates
Ransomware protection
Firewall & network management
Cyber Threat Awareness Training
Advanced email security
Continuity & Recovery
Office 365 backup for email and files
Full Workstation backup
Email archiving
Email continuity - in case O365 not available
Manage
Office 365 / Gmail management
Security and performance monitoring
Asset and license management
Starters and leavers processing
Develop
Dedicated account management
Quarterly review, advice and recommendations
Compliance to Cyber Essentials/PCI
Concierge
Configure and deliver equipment for new staff
Hold spare laptops/pc swap out direct to end users

How We Can Help OUR SERVICES

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IT SERVICES &
SUPPORT

You need robust, resilient IT systems able to withstand cyber threats, keep confidential information secure and meet increasingly flexible working needs.

That’s exactly what we’ll deliver as an IT services company that goes the extra mile.

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Secure Cloud Hosted Desktop & Infrastructure

Transform your business with a flexible, access-anywhere secure Cloud solution. Access files, applications, emails and client data from anywhere, while keeping confidential data safe and secure. This is all backed up by our comprehensive IT services support.

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Secure Cloud Storage / Sharing Solutions

Store, sync and share files, and ensure files and folders are always available, encrypted and easy to access from any device.

We make all of this possible using a robust Cloud system based on market leading Citrix Sharefile.

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Flexible,
Agile Working

Remote and home working can open up your business to cyber attacks. More and more businesses are being exposed to increased cyber risks and reporting data breaches - don’t become one of them.

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Business Continuity & Disaster Recovery

You’ll get seamless workforce productivity during any major disruptive event while continuing to protect and control business information wherever it's required.

Meet ever-increasing security and compliance demands

Secure IT systems are vital for your business security, privacy and GDPR – as part of our service we can help you avoid non-compliance, hefty fines and reputational damage.

With the UK GDPR (substantially similar to EU GDPR) and the Data Protection Act 2018 form the regulations in the UK for collecting, processing and storing personal information.

Complying with these regulations is a real challenge for small businesses. In most instances the personal information is low risk such as name and address detail. However, in some cases we’ve dealt with, organisations are dealing with sensitive data such as medical information.

Organisations are require to take reasonable steps to protect personal information they hold. In the event of a data breach, evidence that this risk based approach has been taken can be vital.

Hexagon IT holds ISO27001 the international standard for an information security management system. This provides a good focus for the technical and operational requirements to reduce the risk of a breach. However, this is a significant undertaking (we know from achieving it). It fits us as we process and store significant amount of information on behalf of clients in our cloud systems. However, it doesn’t lend itself easily to small business.

We’ve worked with a number of small businesses and not for profit organisations who process personal data some of it sensitive medical information. They need a simple but effective method to establish and crucially maintain compliance.

We’ve found the best approach is to use the IASME standard. This includes both Cyber Essentials (cyber security) and GDPR (data protection) elements in one standard specifically designed for small organisations.

It covers the key elements of:

  • Identify what data you hold, it’s category (risk level), the legal basis for collecting and processing and where it’s stored
  • assessing risks (such as malware) and identifying mitigations/controls (such as software updates)
  • establishing processes to ensure controls are maintained (such as ensuring vulnerabilities are monitored and addressed quickly)

We can help in two key areas:

  • guide you through the process of the IASME standard (over 200 questions to be addressed) to establish compliance
  • help you stay compliant and protected Our Pro level Managed IT Service is specifically designed to provide the software and services to meet and maintain the IASME standard.

Testimonials HAPPY CLIENTS

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What We Do

For most of our clients we're their IT team on hand to answer queries, resolve problems and offer advice.

Whether for customers with servers on-site or cloud based, we make sure they have secure, robust and reliable IT systems.

Our Team

In the background, our pro-active team constantly monitors performance, reliability and threat metrics to ensure their IT systems meet the demands of the business whilst protecting them from cyber threats and helping them respond to new ways of working and new demands from their clients.

How You Benefit

We help clients improve their productivity, communication and work anywhere flexibility through strategic use of cloud services, emerging communications and secure remote access technology. Our expert engineers install servers, pcs and network infrastructure, migrate key elements or entire infrastructures to the cloud as well as provide responsive (15 minute), friendly and expert assistance to end users.

Our Ethos

WE ARE ALWAYS ALERT

Our Enterprise Grade cyber technology allows us to rapidly detect, contain and eradicate threats before they get the chance to damage your business.

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SPECIALISTS

IT system and support
Specialists for 25 years

24/7 Support

Our expert team are on
hand to help you around
the clock

Efficient

Having a good IT system makes
your team more efficient no
wasted time and secure

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The Way We Work

OUR PROCESS

CALL OUR TEAM TODAY TO GET STARTED

GET IN TOUCH TODAY