How to Choose the Right IT Support Plan for Your Growing Business

Selecting the right IT support plan is crucial for the growth and efficiency of your business. In a world where technology underpins almost every aspect of a business operation, ensuring you have the right level of support is not just about solving IT issues; it’s about ensuring your business can thrive and adapt in an ever-changing digital landscape. Hexagon IT offers a range of IT support plans tailored to meet the diverse needs of small businesses. Here’s a guide to help you choose the right plan for your business, ensuring you have the support you need to succeed.

Understand Your Business Needs

Before diving into the specifics of each plan, it’s essential to assess your business needs. Consider the size of your business, the complexity of your IT infrastructure, and your future growth plans. Also, think about the level of in-house IT expertise you have and the kind of IT challenges you frequently face. Understanding these aspects will help you determine the level of support you require.

Hexagon IT’s Service Plans: Silver, Gold, and Platinum

Silver Plan: Ideal for Startups and Small Businesses

The Silver plan is designed for businesses that need a solid foundation of IT support without the comprehensive coverage of more advanced plans. It includes:

  • Remote & Telephone Support: Get help whenever you need it without waiting for an on-site visit.
  • On-site Support: For issues that can’t be resolved remotely, on-site support ensures a technician will be dispatched to your location.
  • Operating System Updates: Keep your systems up to date with the latest security patches and features.
  • Office 365 & Gmail Management: Ensures your email systems are optimally configured and running smoothly.
  • Security & Performance Monitoring: Continuous monitoring to identify and mitigate potential threats and performance issues.
  • Asset and License Management: Helps you keep track of your IT assets and software licenses, ensuring compliance and optimisation.
  • Dedicated Account Manager: A single point of contact for all your IT needs, who understands your business and its requirements.


Gold Plan: Comprehensive Support for Growing Businesses

The Gold plan builds on the Silver offering with additional services aimed at businesses looking for a more comprehensive IT support solution. It includes everything in the Silver plan plus:

  • Critical Out of Hours Support: Ensures you have access to support during critical situations, even outside of normal business hours.
  • Ransomware Protection: Advanced protection measures to safeguard your business from ransomware attacks.
  • Firewall & Network Management: Keeps your network secure and running efficiently.
  • Cyber Threat Analysis: Proactive measures to identify and mitigate potential cyber threats.
  • Office 365 Backup: Protects your email and files with regular backups.
  • Starters and Leavers Processing: Manages the IT aspects of onboarding new employees and offboarding leavers.
  • Quarterly Review, Advice, and Recommendations: Helps you stay ahead of IT challenges with strategic planning and advice.


Platinum Plan: The Ultimate IT Support Solution

The Platinum plan is Hexagon IT’s most comprehensive package, designed for businesses that require the highest level of support and proactive IT management. It includes everything in the Gold plan, along with:

  • Endpoint Protection: Advanced security measures to protect your devices from threats.
  • Web Filtering: Controls and monitors internet usage to prevent access to harmful sites.
  • Full Vulnerability Managements & SW Updates: Ensures your software is always up to date and secure against vulnerabilities.

Consider Your Long-Term Goals

When choosing between the Silver, Gold, and Platinum plans, consider not just your current needs but also your long-term business goals. As your business grows, your IT needs will evolve. Opting for a plan that can scale with your business is crucial to ensuring uninterrupted growth and innovation.


Choosing the right IT support plan from Hexagon IT is about more than just addressing your current IT challenges; it’s about positioning your business for success in a digital world. By carefully assessing your needs and understanding the benefits of each plan, you can make an informed decision that supports your business today and in the future. Whether you’re a startup looking for foundational support with the Silver plan, a growing business in need of comprehensive coverage with the Gold plan, or a large enterprise seeking the ultimate in IT support with the Platinum plan, Hexagon IT has the solution to help your business thrive.

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