IT Support for small businesses

Reliable IT support plays a crucial role in the success of small businesses. It brings technical expertise, increases efficiency, ensures data security, supports scalability, optimises costs, improves productivity, and provides a competitive advantage.

Whether you’re just starting out or you’re looking to grow into something bigger, efficient IT can contribute to your development. Read on for how our outsourced IT support can help grow your small business in today’s technology-driven landscape.

Common IT challenges faced by small businesses

Firstly, small businesses often face the challenge of having access to limited resources and budget constraints. They may struggle to allocate funds for building and maintaining an in-house IT department, investing in advanced technologies, or providing ongoing training. By outsourcing IT support, businesses can leverage the expertise of experienced professionals without the overhead costs of hiring and training an internal IT team. This enables them to optimise their resources and allocate their budgets more effectively to other critical areas of their operations.

Secondly, many small businesses lack the expertise and resources to implement robust security measures and stay updated with the latest security protocols. Outsourced IT support providers specialise in cybersecurity and can offer comprehensive solutions to protect small businesses from such threats. With dedicated IT professionals monitoring and managing security, small businesses can ensure the confidentiality, integrity, and availability of their data, protecting their reputation and avoiding costly security breaches.

Small businesses also often encounter technical issues that can disrupt their operations. Our outsourced IT support offers help desk support, enabling small businesses to access technical assistance and troubleshooting expertise on-demand. With a 15 minute response rate, we can provide remote or on-site support, resolve issues efficiently, and offer guidance to prevent future problems. This ensures minimal disruptions, increased productivity, and improved customer satisfaction.

8 benefits of outsourced IT support for small businesses

1. Cost-effectiveness: Outsourcing IT support eliminates the need for hiring and maintaining an in-house IT team, which can be costly for small businesses. Instead, they can access affordable and flexible pricing models, such as monthly subscriptions or pay-as-you-go plans, tailored to their specific needs.
2. Access to expertise: Outsourced IT support provides access to a team of skilled professionals who specialise in various areas of IT, including network management, cybersecurity, software management, and more. 
3. Scalability: Flexibility to align IT support with business growth, allowing businesses to easily scale up or down their IT services as needed. 
4. Focus on business goals: Instead of dealing with IT issues and troubleshooting, employees can channel their efforts into driving innovation, serving customers, and growing the business. Outsourced IT support providers handle the day-to-day IT management, ensuring that technology remains a reliable enabler rather than a distraction.
5. Automation: Automation technology allows small businesses to streamline their repetitive tasks and workflows, helping to increase customer satisfaction and dedicate their time to business operations.
6. Cloud solutions: This enables seamless collaboration among team members, regardless of their location. Cloud-based tools and platforms provide real-time access to shared files, documents, and project management systems. This encourages collaboration, and enables teams to work together efficiently, ultimately boosting productivity.
7. Data security and backups: Cloud solutions offer robust security measures and automatic data backup. This reduces the risk of data loss due to hardware failures, natural disasters, or cyberattacks. 
8. Disaster recovery planning: With thorough risk assessments, disaster recovery planning ensures that small businesses have a comprehensive strategy in place to mitigate risks and recover quickly in the event of a disaster.

Why choose Hexagon IT for your outsourced IT support

At Hexagon IT, we have over 20 years experience on hand for our clients. You’ll get responsive, friendly support and advice whenever you need it with a single point of contact for all your IT and telephony (we can even work with third parties and coordinate on your behalf). 

By working with key vendors — Microsoft, Citrix and iLand, to name a few — we’ll focus on your operational needs and create IT solutions to meet them. No matter the size of your business, we can help increase your efficiency with the help of our advanced technology.

If you find that our outsourced IT services aren’t right for your business during the first 3 months, we’ll help you move to another platform at no extra cost, with no penalties and no hard feelings.

Plus, unlike traditional providers, we offer the option for you to buy support hours with no expiration date. If you don’t use all your hours, you don’t lose them.

If you are looking for efficient IT support for your small business, get in touch with us today. We will be happy to chat and come up with a tailored plan for your needs.