Which IT support is best for your London-based business?

Two business people stood outside on a balcony going over notes with a cityscape in the background

From basic communication to complex processes and systems, businesses rely on IT to function effectively. However, with technology comes the need for support, and many businesses in London struggle to find reliable IT support that meets their robust needs.

We will explore the importance of IT support, the key features to look for in an IT support provider and how your business will benefit from partnering with a specialist IT support company like us. No matter the size of your business, this blog will provide you with the insights and knowledge you need to make informed decisions about your IT support.


Which IT support is best for your business?

As a London-based business, there are unique challenges and demands you might face. 

In a fast-paced city environment, you need IT support that can be delivered quickly and efficiently. With remote IT support, your problems will be addressed almost instantly, without having to wait for a technician to travel to you. 


Does it matter if IT providers are local or not?

Young, happy customer service representative working as IT support remotely

Let’s talk about remote vs onsite IT support. Outsourcing your IT support can bring several benefits to your London-based business. Firstly, it can be more cost-effective as it eliminates the need for a full-time, in-house IT team. This ultimately reduces overhead and staffing costs, whilst also meeting your increasingly flexible working needs.

In addition to this, outsourced IT support can provide a broader range of technical expertise and skills that may not currently be available to you. If you are a small business, you may think you can’t access the most up-to-date technology. With us, you can, like maximising your investment in Office 365 and taking advantage of the full range of Azure Cloud services.

With 24/7 support, your business can receive timely support and minimise its downtime. This will ultimately lead to increased productivity, keeping your customers or clients happy.


What are the benefits of choosing Hexagon IT for your IT support?

So why us? Of course, there is no one size fits all solution for IT support, but here’s why Hexagon should be at the forefront of your business decision-making.

For starters you’ll get a complete, secure IT system with a proactive support team that responds within 15 minutes. This ensures your business keeps on running no matter what.

In most cases, issues are resolved without requiring an onsite visit, with over 90% of them being fixed remotely. However, when an onsite visit is necessary, the problem is addressed promptly. This is thanks to our advantageous location with fast rail and road links. Our team can typically arrive at the site within four hours, ensuring that we start working towards a resolution as soon as possible.

You’ll also get:

  • Proactive management and problem prevention with continuous system monitoring.
  • Responsive, friendly support and advice whenever you need it with a single point of contact for all your IT and telephony (we can work with third parties and coordinate on your behalf)
  • Honest, focused and impartial advice on your existing infrastructure, opportunities for improvement and IT strategy
  • Regular reviews of performance, resilience, security and strategy
  • Unlike traditional providers, we offer the option for you to buy support hours with no expiration date. If you don’t use all your hours, you don’t lose them.
  • As we are based in St Albans, Hertfordshire, we’re nearby and ready if you should ever need us.


Drive your business forward with our Cloud Services

Cloud computing concept design, cloud connected to laptops, computers, mobile devices, emails, documents.

Having Cloud services can bring significant benefits to London-based businesses. In a dynamic and rapidly changing city environment, you want to feel like you can be flexible. Cloud services allow you to quickly and easily expand your IT capabilities, such as storage or processing power, without the need for costly and space-consuming hardware. 

We also have sophisticated security measures and systems in place to protect against cyber threats and data breaches. This can be particularly important for London-based businesses that are often targeted by cybercriminals due to their high profile and valuable data.

As well, remote working is becoming increasingly popular, especially in the bigger cities. A hosted desktop facilitates flexible, productive staff wherever they are. It also protects your data against hardware failures, cyber attacks, fire and flood by backing up critical data and files to the Cloud.

Overall, the amount of organisations relying on cloud-based services is projected to be up to 95% by 2024. Keeping up to date with the most prevalent methods of IT is financially sustainable no matter the size of your business, and will help you eclipse your competitors. 


A strategic partnership with us will reduce your operation costs and give you a competitive advantage by unifying all of your IT support needs in one place. We can customise solutions using our expertise and extensive resources to suit your London-based business. Get in touch today to find out more.


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