Outsourced IT Support Packages Hertfordshire

Making Life Easier for You

All of our packages are designed with you in mind. From entry level to fully managed plus a range of flexible Add Ons.

100% Satisfaction Guarantee

If you're not happy with Hexagon IT in the first 3 months of working together, we'll cancel the contract with no hard feelings. You've got nothing to lose!

Packages Available

We currently have two packages available: our Basic and our more comprehensive Fully Managed package. Plus a range of add on features.


IT Support Desk

Our entry level service to provide basic monitoring and IT Support

  • Unlimited remote and telephone support is provided for hw & connectivity issues, queries and problems
  • Pc / server monitoring and response to issues raised (single server)
  • Windows updates
  • Office 365 / Gmail support

Fully Managed IT Package

Our most popular option focused on your staff, cyber security, management and provision of equipment and development of your IT.

We act as outsourced IT team focused on your staff, security and development of your IT system to support your business now and in the future.

We support and manage pcs, laptops, servers and networks. We can advise on cloud options and help you move without disruption.

We bring advanced security know how and systems to make sure you’re continually protected plus we carry out a full security review when you first become a customer.


  • Unlimited remote and telephone support technical issues, queries and problems on pcs, laptops and server
  • Includes Office 365 / Gmail support
  • Unlimited on-site support (where required to resolve issues)
  • Home pc/network support for Directors
  • Critical issue out of hours contact


  • Advanced Endpoint Protection - AV, anti-malware and anti-exploit security (Forticlient Endpoint Security)
  • Web filtering – protect against malicious websites
  • Full vulnerability management – browsers, Java etc not just Windows
  • Offsite data backup
  • Firewall management, testing and updates
  • Compliance with certification to Cyber Essentials


  • Onboarding of starters incl purchase & config of equipment and delivery direct to end user
  • Preferential rates on equipment
  • Ability to hold central stock and swap out faulty pcs on site


  • Security and performance monitoring
  • Asset and license management
  • Leaver process


  • Dedicated account management
  • Quarterly reviews
  • Ongoing advice

Package Add-Ons

As a customer, you’ll have access to a range of tried and tested solutions at preferential rates with no minimum user counts unlike other providers.

Advanced Email Security

Protect against the main method of attack used by hackers.

  • Email anti-virus and anti-spam
  • Url protect to block malicious web links in emails
  • Attachment protect to stop attachments with malware
  • Impersonation protect to prevent social engineering attacks
  • Email archiving for compliance
  • Email continuity to ensure you still receive email during email service outages
  • Secure messaging to send messages containing confidential and sensitive information via email

Based on Fortinet Advanced email security.

Sharefile - Cloud File Sharing

Enterprise grade cloud file sharing ideal for dispersed teams based on Citrix Sharefile. It also allows a simple way to create a document portal for clients, partners or suppliers.

Includes 100Gb storage per user.

  • Secure files and directories sharing across pcs, laptop, tablet and mobile devices
  • Multi-factor authentication to ensure security
  • Detailed permissions for confidentiality unlike other cloud file sharing solutions
  • Version history – keep track of new and previous edits
  • Share files with clients, suppliers and partners without having to email with the ability to force read only, time limited and one time only access
  • Request files from clients, suppliers and partners straight into folders rather than via email through a secure web link
  • Easily send and receive large files
  • Synchronise files to laptops/pcs for offline usage
  • Remote wipe of data on laptops/pcs/tablets in the event of lost devices or past employees
  • Options for signature solutions and confidential virtual data rooms *** additional charges

Other additional services

  • Cloud based Voip telephone system
  • Cloud virtual desktops
  • Server hosting
  • Business continuity and Disaster Recovery

Our 100% Satisfaction Guarantee

If at any time during the first 3 months of working together, it transpires that our service isn’t right for your business for whatever reason, we’ll cancel the contract with no penalties or hard feelings and wish you all the best for the future.



"We can't thank Hexagon IT enough for their valuable support and guidance when we needed it most. We just wish we'd found them sooner."

Alan Little

Pocket Accounts

"Over the past few years, we've formed a fantastic relationship with Hexagon IT."

Alex Upson

Ocean Residences Development Ltd

Get In Touch

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Head Office

Censeo House, 6 St Peter's St, St Albans AL1 3LF