Why you need Office 365 support to accelerate your business

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At Hexagon IT, we pride ourselves on being a leading provider of outsourced IT support services, catering to a diverse range of businesses around the globe. Our services encompass a broad spectrum of IT-related issues, but today, we want to focus on a crucial aspect of modern business infrastructure: Office 365 support (known as Microsoft 365).

Businesses of all sizes are rapidly migrating to Cloud platforms, like Microsoft’s Office 365, due to their flexible and cost-effective nature. However, managing and troubleshooting these platforms can be challenging. If your business utilises Office 365, you’ll understand that the suite is much more than a collection of productivity tools. It’s an integrated system that forms the backbone of your communication, collaboration, and information storage strategies. This is why you need professional Office 365 support, and that’s where Hexagon IT comes in…

Streamlined operations for small businesses

Small businesses may not have the luxury of maintaining a fully-fledged IT department. Often, they are looking for cost-effective, scalable solutions that will grow with their businesses. Office 365, with its wide range of productivity tools, from Word and Excel to Teams and SharePoint, provides a comprehensive suite of applications that can scale as a business grows.

However, these tools come with their own intricacies. When issues arise, professional Office 365 support ensures you don’t waste precious time troubleshooting problems beyond your expertise. We can help with everything from initial setup and migration to regular maintenance, problem-solving, and optimising the system for your unique business needs. 

The complete cloud solution for the modern workplace

Microsoft Office 365 offers the flexibility to work from any location, an essential feature in today’s dynamic work environments. However, working in the cloud brings unique challenges, especially when it comes to security and configuration.

With Hexagon IT, we can ensure that your system is optimally configured for your specific needs and the needs of your team. More importantly, we will ensure that your data, one of your most valuable assets, is protected. We can assist with implementing advanced security measures, regular system audits, and updates to safeguard your information from potential threats; putting your mind at rest from the get go.

Adopting Office 365 can be daunting for those unfamiliar with cloud-based systems. Hexagon IT can make this transition smoother, offering guided assistance throughout the process. We ensure that your data is migrated securely, workflows are set up optimally, and employees are adequately trained to navigate the new environment.

Keep your business up and running

Every minute of downtime can cost businesses significant losses, especially small businesses. A malfunctioning email server or an inaccessible critical document can lead to delays, decreased productivity, and missed opportunities.

With our Office 365 support, you get around-the-clock monitoring of your systems with an average 15 minute response time. This means potential problems are identified and resolved before they can impact your business operations. In the case of an unexpected issue or crisis, having a dedicated support team like us ensures quick recovery, minimising downtime and maintaining your business continuity.

Additionally, the cloud nature of Office 365 provides disaster recovery benefits. However, to fully leverage these benefits, it’s critical to have experts who understand the nuances of backup and restoration processes in Office 365.

Why use Hexagon IT for your outsourced IT support

  • Given the always-on nature of today’s business, having access to constant support is crucial. At Hexagon IT, we offer 24/7 technical support for your Office 365 needs. Whether it’s a login issue or a complicated data recovery task, our skilled technicians are always ready to help. 
  • It’s great to be able to work from anywhere, but with that comes security risks. Information could easily be spread around as it is carried around on mobile devices which can be easily lost or stolen. We can make sure that you keep your data secure where your staff are working.
  • Put your mind at ease knowing you can access and manage your data from anywhere. In the event that a laptop or other device is lost or stolen, you can remotely wipe documents and files to keep in line with GDPR.
  • Boost your productivity by ensuring problems are addressed swiftly and efficiently.
  • We understand the intricacies of Office 365 and have the experience to leverage its benefits while mitigating potential problems. 
  • Enable your employees to securely access, view and edit business documents on any device, corporate or personal, and using any OS. No matter the size of your business, we can help keep your files safe and secure. 
  • Unlike traditional providers, we offer the option for you to buy support hours with no expiration date. If you don’t use all your hours, you don’t lose them.

In an era where technology drives business, having professional Office 365 support is not just a nice-to-have, it’s a necessity. The role it plays in facilitating streamlined operations for small businesses, ensuring optimal use of cloud services, and safeguarding business continuity is invaluable. Investing in professional Office 365 support is indeed investing in your business’s success.

Maximise your investment in Office 365 and take advantage of the full range of Azure Cloud services. Get in touch with us today.

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